Learning with Unite Professionals

Reflections from Unite Professional Case Management Conference 2025

Shirleyanne Kippax

Clinical Co-ordinator at The Occupational Therapy Service

The theme of this years’ Unite Professionals conference, ‘Readiness for Rehabilitation’, could not resonate more with The Occupational Therapy Service as we pride ourselves on providing fully client-centred occupational therapy. This means having a clear focus on the right intervention at the right time for our service users, with a main focus being on goal orientated rehabilitation.

Being invited as an exhibitor for this year’s event not only provided TOTS with an exciting opportunity to meet some of the wonderful case managers we regularly work with but also to have meaningful discussions with those new to using our service and, those who have yet to work with us. These conversations allowed us to showcase how The Occupational Therapy Service can support case managers UK-wide, in identifying rehabilitation needs and achieving rehabilitation goals for their often, complex clients.

To ensure TOTS made the most of this opportunity we were keen to ensure we took some learning away with us and the conference did not disappoint- with key speakers including a former veteran sharing insight into his rehabilitation journey, expert-led discussions from professionals including solicitors and insurers who shared the key priorities in the litigation process and a comprehensive presentation with focus on the case managers’ role in organising rehabilitation whilst juggling the litigation process, there was certainly a lot for us to consider and reflect on. For an occupational therapist working in to the case management industry understanding what case managers want is vital, one of the workshops provided centred around the referral process and response time, quality of reporting and outcome measures, MDT working and access to specialist rehab equipment and services. In the 2 weeks following the event, this learning is already being considered during our regular clinical meetings and discussed within our lead clinical team, ensuring we continue to expand our expertise in occupational therapy in-line with the clear demands of case management.

The Occupational Therapy Service are always grateful to attend fantastic events like these as we continually strive to ensure a gold standard service to case managers across the country. Every day is a learning day.

Many thanks to Unite Professionals